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Privacy Policy

Privacy Policy: Health by Nature

Effective Date: January 2026

Health by Nature is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect personal information necessary to process your orders and provide our services, including:

  • Contact Details: Name, email address, phone number, and physical delivery address.
  • Transaction Data: Details about products you purchase and payment confirmations (processed via secure third-party gateways).
  • Technical Data: IP addresses and cookies used to improve website functionality.

2. Purpose of Collection

We process your information for the following specific purposes:

  • To fulfill and deliver your orders.
  • To communicate with you regarding your purchases or inquiries.
  • To send marketing communications, only if you have provided explicit consent (opt-in).
  • To comply with legal obligations, such as tax and accounting requirements.

3. Disclosure to Third Parties

We do not sell your personal information. We only share data with essential service providers (“Operators”) who help us run our business, such as:

  • Courier Services: To deliver your health products.
  • Payment Processors: To securely handle transactions.
  • IT Support: To maintain our website security.

4. Security Safeguards

We implement reasonable technical and organizational measures to prevent unauthorized access, loss, or damage to your personal information, including SSL encryption and secure firewalls.

5. Data Retention

We retain your personal information only for as long as necessary to achieve the original purpose of collection or as required by South African law.

6. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate information.
  • Deletion: Request that we delete your data where we no longer have a legal basis to keep it.
  • Objection: Object to the processing of your data for direct marketing.

7. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact our Information Officer:

Email: in**@***************co.za